What forms of payment do you accept?
We accept Discover, MasterCard, Visa, Western Union, money orders, cash, and cashier's checks.
Do you price match?
Our company strives to provide quality products at affordable prices. We are mainly a wholesale distribution company so our retail prices are set. However, you may contact our sales department and we can refer you to your nearest dealer for a possible price reduction.
How long does it usually take to receive an item that's on backorder?
There are many variables that could affect how long an item is on backorder. For the most up to date information please check the individual product pages on our website or contact our Customer Service team.
Do your products come with a warranty?
All products come with a limited manufacturer's warranty. The warranty covers shipping damages and customer satisfaction. Shipping charges are non-refundable, and all products must be inspected prior to signing for a shipment. Failure to note damage prior to signing acceptance of a shipment may void your warranty. If the product has been altered in any way, the warranty is voided. For more information please contact our Sales Department at 888-611-AERO. Please note that Carbon Creations products also include a one-year limited warranty against any defects with the clear coat. All Aero Function parts include a 3-year warranty against manufacturer deemed defects.
What is your return policy?
If for any reason you are not satisfied with what you ordered, simply contact us to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product's original purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. Shipping charges are not refundable.
Do the side skirts/fenders come as a pair?
Yes, all side skirts and fenders come as a pair, only.
Can I mix-n-match a kit?
Yes, simply add any item you wish to purchase to your cart to customize your selection.
Are these products street legal?
Some of the products we provide are for show or off-road use only. Please check with your local law enforcement for rules and regulations in your area.
Do your kits come painted?
No, our kits do not come painted. We recommend you have a professional body shop with experience in aftermarket aerodynamics paint and install your products.
What is the expected response time if I send you an email or leave a voice message with a rep?
We strive to respond to every customer call or email within one business day.
How can I set up a wholesale account?
You may call our Wholesale Department at 888-611-AERO, extension 3, and request details on our wholesale program and how to submit an application, or fill out the application on our website and we will respond within one business day.
How do I get a sponsorship?
For full information on our sponsorship program, and to submit a sponsorship request form, please visit the "Sponsorship" page on our website (extremedimensions.com/sponsorship.php). All completed forms will be reviewed, and a response is usually provided within 3 business days. For any additional inquiries, please email us at Sponsorship@ExtremeDimensions.com.
Why is it more expensive to ship to a residence?
Unfortunately all freight companies charge additional fees for residential deliveries.
Are shipping fees refundable?
In most cases the shipping fees are non-refundable. However, in certain circumstances a refund may be considered. For more information about your specific situation please contact our Customer Service team at 888-611-AERO.
Can I pay for my product when it arrives (COD)?
Unfortunately, all purchases are made on a pre-pay basis. Orders must be paid in-full before they get processed.
Can I ship to an address other than my billing address?
In order to protect you against fraud, we must ship all products to the billing address of the credit card used. In certain circumstances an exception may be made. Please contact our Sales Department at 888-611-AERO for more information.
How long does it take to receive my parts after I have placed an order?
All in-stock orders ship from our distribution center within 2 business days. From that point you should expect an additional 3-5 business days for delivery.
What do I need to do when my parts are delivered?
When the shipment arrives, verify you have received all your items. If any item is missing you must note it on the delivery bill. You must also examine the condition of the parts. Never assume the parts are in good condition because the box is in good condition. If you do find damage to the parts, please physically write "Damaged" on the delivery bill. You will then accept the shipment as is, and notify us immediately. We may ask for pictures to verify damage has occurred.
Do you offer express shipping?
Yes. Please contact our Sales Department at 888-611-AERO for options and pricing.
How much does it cost for international shipping?
Shipping outside of the continental US varies according to the destination. Please contact our Sales Department at 888-611-AERO for a quote.
If I don't notice damage upon delivery can I still return my part if I notice damage later?
If you did not note damage upon delivery the products cannot be returned to us. However, you may file a claim with the shipping company directly.
Do you guarantee fitment?
Due to the numerous variables involved with manufacturing aerodynamics and the condition of individual vehicles, we do not guarantee fitment. All our products are made to the closest OEM standards possible, but since they are all handmade minor differences can occur. Fitment can be affected by many different variables, including vehicle collisions and incorrect installation. We do, however, guarantee satisfaction of our products. If for any reason you are not satisfied with what you ordered, simply contact us to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product's purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. Shipping charges are not refundable.
Can you install the products for me?
Extreme Dimensions is unable to offer any installation or painting services. We strongly recommend that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Do I need to remove the reinforcement bar?
Not in all cases. The removal of the reinforcement bar may be necessary for correct fitment of certain products. In some instances the reinforcement bar may not require removal or may just need to be trimmed. We strongly recommend that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Do your kits come with hardware and instructions?
All our products include a hardware kit and general installation guide. However, we strongly recommend that all products are installed by a certified professional with extensive experience with aftermarket aerodynamic products.
Is it hard to install these products?
We strongly recommend that all productss are installed by a certified professional with extensive experience with aftermarket aerodynamic products. The level of difficulty for installation varies for each application, and is dependent on the experience of the installer. Even though you might feel you have the experience and knowledge to install these products yourself, we do not recommend for any of our customers to install the products themselves.
What kind of body shop should I have this kit installed by?
When looking for a body shop, look for one with extensive experience in aftermarket aerodynamics installation. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specializing in installing aftermarket products.
How much does it cost to paint and install these parts?
Due to the numerous variables that could affect the cost of installation, we are unable to give you an exact quote. We strongly recommend you thoroughly research installers in your area and obtain several quotes.