FAQ

GENERAL QUESTIONS

What forms of payment do you accept?
We accept Discover, MasterCard, Visa, Western Union, money orders, cash, and cashier's checks.

Do you price match?
Our company strives to provide quality products at affordable prices. We are mainly a wholesale distribution company so our retail prices are set. However, you may contact our sales department and we can refer you to your nearest dealer for a possible price reduction.

How long does it usually take to receive an item that’s on backorder?
There are many variables that could affect how long an item is on backorder. For the most up to date information please check the individual product pages on our website or contact our Customer Service team.

What is the expected response time if I send you an email or leave a voice message with a rep?
We strive to respond to every customer call or email within one business day.

How can I set up a wholesale account?
You may call our Wholesale Department at 888-611-AERO, extension 3, and request details on our wholesale program and how to submit an application, or fill out the application on our website (http://extremedimensions.com/Dealers-.html) and we will respond within one business day.

How do I get a sponsorship?
For full information on our sponsorship program, and to submit a sponsorship request form, please visit the "Sponsorship" page on our website (extremedimensions.com/sponsorship.php). All completed forms will be reviewed, and a response is usually provided within 3 business days. For any additional inquiries, please email us at Sponsorship@ExtremeDimensions.com.

PRODUCT QUESTIONS

Do your products come with a warranty?
All Duraflex, Carbon Creations, Vaero, and Couture branded products are warrantied to be free from manufacturing defects in workmanship and materials for one year from the date of purchase. Aero Function products have a three year warranty, from the date of purchase, against defects in workmanship and materials. This warranty is non-transferable. Any product that is covered by this warranty and that is found in our reasonable judgment to be defective in materials or workmanship will be replaced or refunded in part, or in full. Complete body kits will not be replaced or refunded if a single component is found to be defective.

The following situations are not covered by warranty:
• Product that has been subject to misuse, neglect, accident; or that has been improperly installed.
• Product that has been modified or altered from its original manufactured state.
• Costs incurred by the purchaser, such as transportation, additional labor costs, time, towing, storage, premium (air or overnight) freight charges, rental costs of any type, logistics, or economic losses, etc.
• Product that has not been installed by a certified professional with experience installing aftermarket aerodynamics.

What is your fitment guarantee?
All hoods and trunks include a Fitment Guarantee. Once your hood is correctly installed, we will fully replace or refund your hood or trunk if it does not fall within the following guidelines of our Fitment Guarantee.

Hoods:
• Hood does not clear the vehicle’s original, stock engine.
• Gap between the hood and the fenders are more than 1/2" wide on each side.
• Hood levels more than 3/8" higher or lower than the fenders.
• Latch is too long or too short compared to the stock latch, causing the hood not to latch after adjusting.
• We do not guarantee fitment on vehicles that have been in involved in accidents and/or had body damages or customization. A VIN# may be requested.
• Hood pins are required.

Trunks:
• Gap between the trunk and the rear fenders are more than 1/2" wide on each side.
• Trunk levels more than 3/8" higher or lower than the rear fenders.
• We do not guarantee fitment on vehicles that have been in involved in accidents and/or had body damages or customization.

What is your return policy?
If for any reason you are not satisfied with what you ordered, simply contact us to return the product and receive a refund. Products returned within 30 days will receive a full refund of the product’s original purchase price. Products returned after 30 days, but within 60 days, will incur a 25% restock fee. All approved returns must be delivered to us within 30 days of return approval, and all products must be in their original, unaltered condition. Shipping charges are not refundable.

Do the side skirts/fenders come as a pair?
Yes, all side skirts are sold as a pair only. Fenders and fender flares either come in a pair or complete front and rear set, depending on the application. Please refer to the product description of your specific application for more information.

Can I mix-n-match a kit?
Yes, simply add any item you wish to purchase to your cart to customize your selection.

Are these products street legal?
All products are sold for show purposes and/or off-road use only. Any damage or injury as a result of improper use of this product is the sole responsibility of the user.

Do your kits come painted?
No, our kits do not come painted. All products are required to be installed by a certified professional with extensive experience with aftermarket aerodynamic products. Test fitment of the product is required prior to any prepping or painting.

SHIPPING QUESTIONS

Why is it more expensive to ship to a residence?
Unfortunately all freight companies charge additional fees for residential deliveries.

Are shipping fees refundable?
In most cases the shipping fees are non-refundable. However, in certain circumstances a refund may be considered. For more information about your specific situation please contact our Customer Service team at 888-611-AERO.

Can I pay for my product when it arrives (COD)?
Unfortunately, all purchases are made on a pre-pay basis. Orders must be paid in-full before they get processed.

Can I ship to an address other than my billing address?
In order to protect you against fraud, we must ship all products to the billing address of the credit card used. In certain circumstances an exception may be made. Please contact our Sales Department at 888-611-AERO for more information.

How long does it take to receive my parts after I have placed an order?
All in-stock orders ship from our distribution center within 2 business days. From that point you should expect an additional 3-5 business days for delivery.

What do I need to do when my parts are delivered?
When the shipment arrives, verify you have received all your items. If any item is missing you must note it on the delivery bill. You must also examine the condition of the parts. Never assume the parts are in good condition because the box is in good condition. If you do find damage to the parts, please physically write “Damaged” on the delivery bill. You will then accept the shipment as is, and notify us immediately. We may ask for pictures to verify damage has occurred. Please note that your shipping fees include curbside drop off only. Any additional delivery requests made to the driver will be billed directly to you.

Do you offer express shipping?
Yes. Please contact our Sales Department at 888-611-AERO for options and pricing.

How much does it cost for international shipping?
Shipping outside of the continental US varies according to the destination. Please contact our Sales Department at 888-611-AERO for a quote.

If I don’t notice damage upon delivery can I still return my part if I notice damage later?
If you did not note damage upon delivery the products cannot be returned to us. However, you may file a claim with the shipping company directly.

INSTALLATION QUESTIONS

Can you install the products for me?
We are unable to offer any installation or painting services. It is required that all parts are installed by a certified professional with extensive experience with aftermarket aerodynamic products.

Do I need to remove the reinforcement bar?
Not in all cases. The removal of the reinforcement bar may be necessary for correct fitment of certain products. In some instances the reinforcement bar may not require removal or may just need to be trimmed. All products are required to be installed by a certified professional with extensive experience with aftermarket aerodynamic products.

Do your rear bumpers/diffusers work with aftermarket exhausts?
Due to the numerous variables related to exhaust systems we do not guarantee fitment with any aftermarket exhaust system. Our rear bumper and rear diffuser designs may require modification or alteration of OEM or aftermarket exhausts for proper fitment, depending on style and owner preference.

Am I able to reuse my OEM lighting?
Because our products are intended for off-road use only, and designed to deliver a desired appearance, there is not always an option to reuse certain OEM lighting. Please refer to the product images on our site to better illustrate which OEM lighting can be reused.

Is it hard to install these products?
Professional installation by an experienced aftermarket aerodynamic installer is required on all products. The level of difficulty for installation varies for each application, and is dependent on the experience of the installer. Parts may require sanding, shaving, cutting, and/or heating. Even though you might feel you have the experience and knowledge to install these products yourself, we do not recommend that any of our customers install the products themselves. Failure to have the product professionally installed may void the warranty.

What kind of body shop should I have this kit installed by?
When looking for a body shop, look for one with extensive experience in aftermarket aerodynamics installation. A body shop with 30 years experience in doing collision work but no experience in aftermarket body kits is not recommended. It would be better to take the kit to a body shop with just 2 years in business but specializing in installing aftermarket products.

How much does it cost to paint and install these parts?
Due to the numerous variables that could affect the cost of installation, we are unable to give you an exact quote. We strongly recommend you thoroughly research installers in your area and obtain several quotes.